IT Portal Shipping and Delivery Policy

cargo ships docked at the pier during day

At IT Portal, we strive to provide our customers with a seamless and efficient shopping experience. This includes ensuring that our products and services are delivered to your doorstep in a timely manner. Please take a moment to review our shipping and delivery policy to understand how we handle the delivery of IT products and services.

Delivery Carrier Selection

IT Portal reserves the right to select the delivery carrier for each order. We work with reputable shipping partners to ensure reliable and secure delivery of your purchased items. The choice of carrier may vary depending on factors such as the destination, size, and weight of the package.

Delivery Timeframe

We understand that prompt delivery is important to our customers. While we strive to dispatch your order as soon as possible, please note that delivery times may vary. On average, you can expect your order to be delivered within 5-7 business days from the date of purchase.

It is important to note that the delivery timeframe mentioned is an estimate and may vary depending on factors beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances. We apologize for any inconvenience caused by delays that are beyond our control.

Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number via email or SMS. This tracking number will allow you to track the progress of your shipment and provide you with an estimated delivery date. You can use this tracking number on the carrier’s website to get real-time updates on the location of your package.

Shipping Restrictions

IT Portal currently offers shipping services within India. However, please note that there may be certain products or services that are subject to shipping restrictions. These restrictions may be due to legal regulations, carrier limitations, or other factors. If your order contains any restricted items, we will notify you promptly and work towards finding a suitable solution.

International Shipping

For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and may vary depending on the destination country’s customs policies. IT Portal is not responsible for any additional charges incurred during the customs clearance process.

Delivery Address

It is essential to provide accurate and complete delivery information to ensure successful delivery of your order. Please double-check the shipping address provided during the checkout process to avoid any delays or misplacements. If you need to make any changes to your delivery address after placing the order, please contact our customer support team as soon as possible.

Order Issues and Returns

If you encounter any issues with your order, such as damaged items or incorrect deliveries, please contact our customer support team within 48 hours of receiving the package. We will work diligently to resolve the issue and provide you with a satisfactory solution. For returns and exchanges, please refer to our separate Returns and Refunds policy for detailed instructions.

Thank you for choosing IT Portal for your IT product and service needs. We are committed to providing you with a smooth and reliable delivery experience. If you have any further questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact our customer support team.

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